Global Logistics Co.
•
Supply Chain
Project Alpha
Reducing friction in a global ERP rollout for 5,000 employees.
01 The Challenge
The client was deploying SAP S/4HANA across 12 countries. Previous attempts had failed due to high user resistance and poor process alignment.
02 The Solution
We deployed the ALIGN System:
- Mapped Red Zones: Identified 3 critical friction points in the order-to-cash process.
- Calibrated Leadership: Trained 50 regional managers to own the change.
- Rapid Feedback Loops: Established weekly "pulse checks" to adjust training in real-time.
03 The Results
94%
User Adoption
-40%
Support Tickets
3mo
Ahead of Schedule
The project resulted in a seamless go-live with zero operational downtime.
Project At A Glance
Role
Lead Change Architect
Timeline
8 Months
Services
Friction Audit
Leadership Calibration